Complaints and Disputes

Ron Allicock Birding Tours is an independently owned tour company located in Surama Village, North Rupununi Region # 9 of Guyana, South America. We offer tour packages that include tour itineraries focusing on birdwatching, nature expedition and wildlife photography.

Our tours use the services of the following lodges: Iwokrama River Lodge, Atta Rainforest Lodge, Surama Eco Lodge, Rock View Lodge, Caiman House Lodge and Research Centre, Karassabai Guest House and Manari Ranch. For hotels in Georgetown we use the following: Cara Lodge, Grand Coastal Inn, Kings Hotel and Status International Hotel.

Most complaints and misunderstandings can be resolved in person or with a telephone conversation, and we welcome the opportunity to address your concerns.

If you are unable to resolve the issue directly with our team, please contact the Guyana Tourism Authority at for additional assistance.

If you need us to look into a matter, please contact us with the following important details:

  1. Your name and contact details including a phone number and an email address;
  2. All relevant booking names and reservation numbers associated with your tour;
  3. A detailed explanation about your complaint or concern, with relevant documents attached to support your claim.

If you need assistance in describing or making a complaint, or if you just want to discuss your concerns informally before deciding whether to make a complaint, please feel free to contact us.